Frequently Asked Questions
Dear JARDesign Customers!
Due to the upcoming release of the new X-Plane 11 simulator, which was presented in October 2016, we would like to tell you about our policy concerning of use and updating of the JARDesign products for X-Plane 11, which is following:
Customers who bought the A320neo / A330 aircraft(s) after the new X-Plane 11 simulator presentation event (October 2016 and later), in the case of release of new versions of the A320neo / A330 for X-Plane 11, will be able to use the new version at no extra cost. For this purpose, we will change the old serial keys by new ones or Customers will be able to activate the product(s) by using the existing serial keys. How it will be done, we will publish later.
Customers who bought the A320neo / A330 for X-Plane 10 before October 2016 will be able to use the new versions in the X-Plane 11 with some extra charge ***. We will publish more detailed information about this after the X-Plane 11 release.
The X-Life, Ground Handling, FMCar and Tugmaster customers in the case of release of new version for X-Plane 11, will be able to use the new version at no extra cost and can activate the product by using the existing serial key(s).
We thank you for your understanding and loyalty. We will continue to do everything to bring you more satisfaction from the use of our products.
***Note: What does mean "will be able to use the NEW versions in the X-Plane 11 with some extra charge"? It is mean following:
a) In respect to existing versions of A320/330: If your current version of A320/330 for X-Plane 10 will work well under XP11, so you can activate and use it with XP10 or XP11 (as you like). In this case, It should be taken into account that to make XP10 aircraft compatible with new XP11 it is the Laminar Research task.
b) In respect to new versions (or updates) of A320/330 especially for XP11: We will make some adjustment work with A320/330 to be sure they will be full compatible with XP11 (but for now, we don't know the amount of required adjustments) and of course the next step is to use the new XP11 cool features, so we will cover these as well during preparation of new version for X-Plane 11. So you "will be able to use the NEW versions for X-Plane 11 with some extra charge".